Modelling users for system development in the Cultural Heritage Context.

A lecture was given by Pierluigi Feliciati from the University of Macerata, Italy.



The lecture covered various important aspects:

• One has to focus on users (both user profiles and user types)
• One has to gather information about users through emails, online surveys, interviews, focus groups, usability testing and observation sessions
• Users types can be classified by geographical/demographical/webliographic or behavioural variables
• Web systems can propose content selections corresponding to certain user types and roles
• Before projecting and implementing a system one has to use cases and scenarios
• When drawing use case one has to consider: - the actor, the interaction and the goal
• Use scenarios - one has to keep in mind that scenarios are not predictions, butrather attempts to reflect on the way in which a system is used in the context of daily activity
• To identify user types, it's possible to use the technique of personas since it gives a personal human face, helps the developing team to share understanding of the real users and self referential design
• One can also use user stories - written by users as list of functionalities that he system have to do for them.